As a Federally Qualified Health Center, Family Health Network of Central New York, Inc. (FHN) has its operations and finances carefully reviewed and regulated by the federal government.
Oversight is conducted by the Bureau of Primary Health Care, within the Health Resources & Services Administration (HRSA). Both agencies are part of the U.S. Department of Health and Human Services.
FHN is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
Additionally, in order to maintain and improve our quality of care and our patient services, FHN conducts ongoing patient evaluation surveys at each of our sites. Patients are asked to voluntarily respond to a two page questionnaire and are given the opportunity to provide detailed information about their experience at any of our FHN facilities. Survey results are carefully reviewed by the Site Lead/Clinic Managers, Executive Director, and the Quality Improvement Committee, and then shared with the Board of Directors and staff.
Our patients have both rights and responsibilities in their medical treatment. FHN’s Statement of Patient Rights and Responsibilities is posted at each health center and administrative office.
If you have questions or concerns about significant issues in the delivery of care, policies and procedures, finances and billing, or other areas of FHN’s operations, please call our Patient Services Coordinator at (607) 753-3797.